Shipping policy

Shipping

Orders are shipped within our 3–5 business day turnaround time. After shipment, please allow 5–8 business days for transit. Delays caused by weather or the shipping carrier may extend delivery times.

You will receive a USPS tracking number once your order has been fulfilled. After your package has been shipped, Family Threads Co. is not responsible for carrier delays, mishandling, or delivery issues.

If your package is lost or arrives with visible damage, please take photos and contact us at contact@familythreadsco.com.

Shipping charges are non‑refundable once an item has shipped, unless the shipping issue was caused by us. If an order is returned to us due to an insufficient, incorrect, or non‑deliverable address—or if the package is refused—you will be responsible for additional shipping charges to resend the item.